Terms and Conditions for Walking Holidays
Please read carefully
Coronavirus – Any payment reimbursed up to 72 hours prior to start if due to COVID cancellation.
This will be in place until Government regulations change.
In the meantime we are doing everything possible to make sure you have a safe and happy trip.
The information contained in this website is for general information purposes only. The information is provided by Walkalongway.com and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
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Walkalongway.com puts every effort possible into making your holiday an enjoyable and memorable experience. Please take a minute to read through the following conditions, before you proceed.
The Booking Conditions outline the rights and obligations of the customer and those of Walkalongway.com.
1.YOUR CONTRACT WITH US
A written reply to an enquiry and or booking confirmation will be sent to you in the post or by email. Please check the details carefully. Your holiday is not confirmed until we send this booking confirmation.
You must pay a deposit of 20% per person of the full cost in order to confirm your holiday.
The balance is payable 6 weeks before departure. If a booking is made within 6 weeks of departure, the full balance must be paid at the time of booking.
Failure to pay the balance within 6 weeks of departure could result in cancellation of your holiday.
Please note that an additional processing fee may apply depending upon method of payment.The fees are waived for deposits but apply to all balance payments:
Cheque – no processing fee
BACS/bank transfer – no processing fee. But please note that your own bank may charge you for arranging the transfer
Paypal – 4%
We recommend you take out travel insurance to adequately cover yourself while on holiday.
It is your responsibility to ensure that the policy covers you for walking and/or cycling.
4.CHANGING YOUR HOLIDAY
If you wish to change your holiday, we will do our best to accommodate your requirements depending on availability. An administration fee of £20 per booking is payable for alterations. If your changes involve upgraded accommodation, you will be asked to pay the additional cost.
5.CANCELLING YOUR HOLIDAY
Cancellation of a booking can only be accepted in writing (sent by recorded delivery to the following address) and must bear the signature of whoever made the booking.
The amount of cancellation charges will be made as follows –
:-More than 60 days before the start of your holiday, your deposit will be repaid to you..
Cancellation of your holiday between 60 and 30 days before the start of your holiday 50% of the total cost if paid in full, or 50% of deposit if only this has been paid.
Cancellation of your holiday between 29 and 14 days before the start of your holiday 75% of the total cost.
Cancellation of your holiday 13 days or less before the start of your holiday:
100% of the total cost will be kept by Walkalongway.
No refund can be given for cancellation on the day the holiday starts or whilst on holiday.
6.CHANGES AND CANCELLATIONS BY US
Walkalongway.com reserve the right to cancel, amend or alter your holiday at any time. Where this is necessary, you will be offered an alternative holiday or a full refund on your booking.
We cannot compensate you for the cost of travel or accommodation in connection with your holiday which you have not booked through us.
Our holidays do not require specialist knowledge or high levels of proficiency in cycling or walking.
It is your responsibility to ensure that you have a reasonable level of health / fitness, adequate experience, suitable clothes/equipment and remain aware of risks involved in a walking holiday.
Walking, Cycling and Mountain Biking, in common with other adventurous outdoor activities, are potentially hazardous pursuits. While we do everything possible to reduce this risk to an acceptable level (by ensuring those responsible for your safety are appropriately trained/qualified/experienced, by maintaining our equipment in good working order, and by adhering to safety guidelines & best practice) it is not possible to eliminate the risk entirely. (If it were, these would not be “adventurous activities”.). Be aware many coastal paths are on high cliffs.
By booking with us, you acknowledge these risks, and agree to follow guidance given by our staff in order to ensure your safety.
In the unlikely event that you are dissatisfied with your Walkalongway Holiday and have reason for complaint, please contact us immediately so that we can address your concerns.
Please ensure any verbal complaints are also put in writing and sent to our office within 28 days of your return.